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PBX Systems

Scientific cloud application to engage, retain, and optimize your contact center workforce.

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How social physics is helping call center employees not hate their jobs
Improve customer service and reduce contact center agent attrition, turnover and stress with Tenacity
Tenacity, a SAAS-enabled workforce retention and productivity solution for call centers and business process outsourcers, raises an oversubscribed round of $1.5 million
Your next manager may be a machine
5 ways to retaing your employess and their sanity
National Association of Call Centers;Management Technology 2.0: Can MIT Research Results Impact Turnover?



HOW TENACITY HELPS YOUR BUSINESS


Reduce Attrition

Tenacity reduces stress, improves resilience, builds meaning into work and deepens workplace friendships. Unsurprisingly, Tenacity dramatically boosts agent retention.


Increase Productivity

Our solution uses big data to bring out the best in your agents. It removes performance barriers, improves mood, and builds key relationships that spread best practices and drive excellence.


Improve Customer Service

Have you ever renewed a license? What a difference a happy employee makes! Tenacity greatly enhances quality of life for agents. And it shows, in Net Promoter and Customer Satisfaction scores.



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Want to supercharge your workforce? Build a cohesive culture and resilient employees.
The payoff will be immediate—reduced turnover, increased productivity and better customer service scores.
Can’t afford the staff or time to invest so much in your people? Don’t worry, Tenacity’s solution gets your agents to do it themselves.





THE SCIENCE



Tenacity's science comes from the Massachusetts Institute of Technology

We use our insights from MIT’s groundbreaking science to create a culture of accountability among agents, and to help agents take better care of themselves and each other.

Our platform gently “tunes” the social network of any workplace where Tenacity is deployed by removing some of the fundamental problems that get in the way of agents thriving. It is automated social engineering.

Through these methods, Tenacity reduces stress, improves the way people feel, builds meaning into work and connects agents with each other on a human level. It’s a powerful way to get customer service employees to stay in their job longer, and to perform better. It’s also the right thing to do!


SMART BEHAVIOR CHANGE TO CREATE RESILIENT EMPLOYEES


Learn about Peer Rewards


SOCIAL PHYSICS FOR WORKFORCE OPTIMIZATION


Learn about Social Physics



CHOOSE TENACITY IF YOU WANT...


HIGH ROI

We have shown an ROI as high as 12x.


RESULTS WITHIN THREE MONTHS

The effect on the workforce is immediate. You’ll earn the value of your purchase back very quickly.


A HANDS OFF SOLUTION

Once we launch, we manage your employee’s morale from the cloud. You don’t have to worry.


ACTIONABLE ANALYTICS

We’ll tell you things about your workforce you can do something about.



WHAT PEOPLE ARE SAYING


I love it. This addresses a problem that is at the top of my list.

SVP Operations, 32,000 employees

The thing I find really fascinating is how we can help employees relax. We want to be your external pilot site.

Chief Growth Officer, 3000 employees

This goes straight to the heart of the CEOs top three problems.

CEO, 2000 employees

We’re doing a lot of R&D; around this. It makes a lot of sense.

$170B Consumer Electronics Company

This could save me millions of dollars.

CEO, 10,000 employees

Love it. Let’s do it.

VP, Customer Care, $35B Telecom Company

I love how the Tenacity program is bringing my team together. We all enjoy sharing our success stories, and encouraging each other to reach our breathing and step goals. I am also excited to use my Amazon gift cards. Money is tight, and it's so thrilling to have some extra spending money to use. Most importantly, though, I love how good I feel after doing guided deep breathing, and working out in the [...] gym. I have more energy, my sleep has improved, and I'm eating healthier foods. This program has helped me make so many positives changes in my life!

Tenacity User

... wanted to let you know I had a Dr. appointment on Friday and my Dr. said that I lost weight, my blood pressure was lower and she said over all I was healthier than my last appointment 6 months ago. I wanted to thank Tenacity for helping me to get healthier. Your goals and rewards have helped me stay consistent in my journey to improve my health... It is a challenge to stay healthy in a call center environment when we are sitting all day in our cubicles and your program helps us to get up and exercise. Thanks again for your help!

Tenacity User
SUPERCHARGE YOUR WORKFORCE NOW